- FAQ -
Do you design in house?
YES! We don’t outsource overseas, when you deal with us you are helping keep jobs in Australia. Our designers are fully qualified graphic designers and will produce you something you will be proud to hand out.
Can I change the art after I've approved the proof?
Once you have approved the order, it goes straight into production. If we do manage to retract your order, there is a fee of $49.99+ GST to make any adjustments to the stubby coolers and stubby holders.
Can I do my own artwork?
Of course, just ask your sales rep for a template and follow the instructions. However why design your own stubby coolers and stubby holders when our in house (in Australia) designers can do it for you!
Do you have a budget option?
No, we don’t offer throw away stubby coolers, or stubby holders. We believe that stubby coolers and stubby holders are on the best physical marketing on offer and they should be of the highest quality. We also believe in keeping a clean and healthy Australia, by providing high quality, durable and awesome looking stubby coolers, we limit the chance of our stubby coolers & holders ending up in Australian land fill.
Where are you located?
We are located on the Sunshine Coast, Queensland, Australia, and we ship Australia wide. So if you’re after stubby coolers in Australia, you’ve come to the right spot!
Do you provide a proof?
Of course we do! Our team of graphic artists work hard to design you something amazing and we don’t print before we provide you with a proof. Once your stubby coolers are approved, we ship to anywhere in Australia.
Do you guarantee the colour?
Due to different screens for each client and our artists, its impossible for us to guarantee that colour of your stubby coolers and stubby holders will be perfect. However, if you supply us with your PMS colour references, we can ensure that we get it as close as possible to what you’re a thinking. PMS colours are converted to CMYK and slight variances may occur.
Can I have the print ready file?
unfortunately no, anything created by our artists for your stubby coolers & holders remains the property of The Brand Tavern. We can provide you with a low res version with a watermark at your request. We keep your files on hand for when you need to reorder or make tweaks however.
Can I collect in store?
You sure can, we can let you know once they are ready for collection at our Sunshine Coast office, In Australia.
I'm not In Australia can I still order?
We are located on the Sunshine Coast in Australia, and our e-com service only works for Australian addresses however, never say never. If you wish to make an order from out side of Australia please email our parent company firstname.lastname@example.org they will be able to price you on shipping from Australia and you’ll still receive the same Brand Tavern service.