Returns Policy


No order may be cancelled, modified or deferred without the prior written consent of the Company (which is at the Company’s sole discretion). If such consent is given it is, at the Company’s election, subject to the Company being reimbursed all losses, including loss of profits, and paid a cancellation fee (being not less than 20% of the invoice price of the Goods).

Goods not returnable

Any goods altered or damaged by the Purchaser cannot be returned under any conditions.


As all products are custom, clients are provided a detailed proof of how the final product will look before production. As specified on the proof, The Brand Tavern take no responsibility for any errors after a proof has been approved. Goods are only deemed returnable if there is an error of any kind that is not covered by the disclaimer on the provided proof. 


If there is an error of any kind that is not covered by the disclaimer on the provided proof we will replace the product at no cost to the client. All products must be returned in full to the company’s place of trading. If the products are not returned in full this is deemed as accepting the stock and the company will continue to honour the replacement of the original order, however issue an additional invoice at 50% of the original price for continuing to hold the stock that was deemed incorrect. 

WHERE do items need to be returned to?

Returned goods shall be returned to the Company’s place of trading or such other place nominated by the Company.

SHIPPING for returns?

Original shipping rates are not refundable. The customer is responsible for packaging and shipping of returned goods. Goods returned in a damaged condition are not refundable.

CREDIT for returns?

If you do not wish for replacements, credits for returned goods (net of cancellation fees) shall be made by direct deposit or crediting the credit card used for the original purchase.